Useful information

Carefree holidays on Plan de Corones/Kronplatz

Back bag:
At the reception you can get a lend-back bag you can use for your excursions. If you fall in love with the back bag you can by the new type at the reception at the rate of Euro 99,00.

Bath robe:
will you find in your room. If you want to have your bath robe changed during your stay, we charge Euro 15.00.

Bike rental: 
Explore the green valley on bikes during summer! You can rent them by Rent & Go in Olang/Valdaora. Ask at the hotel reception for the voucher!

Bill: 
can be paid cash or by cheque or credit card (no Amex or Diners) and can be paid after the dinner before your departure day (until 10.00 p.m.) or in the morning after 8.00 a.m.

Breakfast: 
is served from 7.30 till 11.00 a.m. Our idea of a relaxing holiday involves “sleeping as long as you want“, therefore we would be happy to serve you breakfast in your room. Please dial “100“ and let us know your wishes. The additional cost for room service is Euro 8.00.

Books: 
you have time for a book during your holidays. You can find some books in the book shelves in the bar.

Cellular phones:   
you should better forget during your vacation, but if you are waiting for an important call, we kindly ask you to switch of your ringing tone in the restaurant, so that all the guests can enjoy their meals. If you forgot your charger at home, we do have some kinds at the reception.

Church: 
Ask at the reception for the time for the Catholic Church. 

Check-Out: 
we hope you understand our request that you leave the room not later than 11.00 a.m. on your departure day, as every guest appreciates being able to check in right away after 2.00 p.m. You would like to pass also the departure day with us? You can enjoy the whole hotel offer (except the room and dinner) on this day for Euro 20.00 per person. A late Check-Out with your room (without dinner) is only possible on request. We charge 50% from the room price. Please leave the key card for your room at the reception on your last day.

Cinema-feeling: 
In the new panorama lounge we have a maxi screen where you can watch football-matches, … Just tell us at the reception and we will start it for you.

Dinner: 
is served in the restaurant from 7.00 till 9.00 p.m., we kindly ask for a casual elegant dress.

Fax-service: 
is offered at the reception, per page we charge Euro 0.50.

Going on horseback:
Who loves horses? You can find different horse farms in the Puster Valley. Ask for more information at the reception.

Headache: 
should not ruin your day. Please ask for medicine at the reception.

Heating: 
As tribute to our nature we are connected with the central heating of Geiselsberg which is producing a clean and natural heath by using wood shavings. The basic temperature in the room is 24°C and in the bath room 26°C, for this the regulator must be turned on the right side. As soon as the temperature is reached the radiators are turning of. If the radiator is cold it does not mean that it is not working. Like this it is possible to keep a constant temperature in your room. If you would like to change it, please ask at the reception.  

Hotel entrance: 
if you go out and come home late, you can use the key card for your room to open the hotel entrance at any time.

Internet: 
You can find W-LAN at the reception level and in your room. Using it is simple and free: Connect with the Berghotel Zirm W-LAN and you will have daily 4 Gigabite.
Laundry: 
We offer you a laundry service, just use the laundry bag you find in your room, put the room number on it and leave it at the reception. The prices you will find in your personal Zirm folder.

Mail: 
We have post cards and stamps at the reception and you can also leave your mail with us.

Massages: 
are not all our wellness-beauty department offers. Stop at the entrance of the sauna and get your personal program. Or reserve your time by calling 152, we are there for you.

Miniclub: 
Following the little hands on the wall in front of the elevator at  -1, you will find the miniclub which is open daily until 10.00 p.m.

Newspaper:
If you would like your daily newspaper or you have other needs, we are happy to fulfil your wishes.

Parking spots:  
are without cost. With your room-card you can open also the garage. If you would like reserve a parking spot in the garage, please tell us at the reception, we will charge Euro 8.00 per day.

Picnic: 
we are glad to prepare your lunch to take with you. Please inform our breakfast staff about it. (Euro 8.00)

Phone calls: 
For international calls, please press “0“ and wait a moment until you get a line, than make the country code, your city code (without “0”) and the phone number. If you would like to call another room, just dial the room number.
Phone numbers: 

useful phone numbers could be:
Our phone number: (0039) 0474 592054
Reception: 100
During the night you can reach us also under the number “100“.
Doctor (Mr. Vieider)   0 0474 496550
Hospital Brunico/Bruneck  0 0474 581111

Presents: 
you can take home for the ones who are waiting for you at home. You can find them in our small shop of wellness goods at the swimming-pool level or at the reception level. Ask the hotel reception for more information and prices.

Reception: 
is open from 8.00 a.m. until 10.00 p.m. and in case of emergency during the night you can reach us any time under 100.

Safe: 
Please leave your money and jewellery in the electronic safe in your room. You can open and close the electronic safe with a digital code chosen by you. Please leave the safe open on your departure.

Sauna: 
The sauna and the steam room are open daily from 2.00 till 8.00 p.m. In this area we kindly ask you to be absolutely silent. Children under 18 years are allowed to enter in the sauna area only from 2.00 till 3.00 p.m. Please understand that after 3.00 p.m. children under 18 years are not allowed to enter in the sauna and silent area. Hang your bathrobe or towels on the hooks provided when you use the sauna, as the deckchairs in the whole area cannot be reserved.

Shopping: 
nice shops are for example in Olang/Valdaora or Bruneck/Brunico:
Monday - Friday: 8.00 - 12.00 a.m. and 3.00 - 7.00 p.m.
Saturday: 8.00 - 12.00 a.m.
The 1st Saturday of the month also from 3.00 - 6.00 p.m.

Ski-Shuttle-Bus: 
Every day, during winter, four times in the morning a shuttle bus brings you from the hotel to the ski-lift and in the evening from the ski-lift-station to the hotel. Ask for the exact time at the reception.

Ski pass:  
you can make your ski pass directly in the hotel. The pass can be paid only by credit card (not cash). We charge a service fee of 2.00 Euro per ski pass. We kindly ask you to make the ski pass during the evening.

Ski rental:  
We have chosen the best partner for ski rental: Rent and Go. In the years 2007, 2009 and 2012 our partner has been nominated the best rental shop in Italy and in the year 2008 it arrived on the second place. They are tested in actuality of the material, friendliness and competence. Therefore your are served on a high level.

Smoking:  
in Italy all smoking is allowed only in certain areas. In winter smokers find their room in front of the reception. Also, you will find an ash-tray on your balcony. Please note that we have to charge Euro 50.00 for the cleaning, if you smoke in the room.

Snacks: 
light snacks for the small hunger are waiting for you at the buffet in the restaurant from 2.30 - 5.00 p.m.

Suggests: 
and complains are important. We are grateful for every hint which can improve our service. Please feel free to tell us your ideas or complaints directly. If you have had a good time in our hotel and you are satisfied with the service and the atmosphere, we would be more than happy if you would tell your friends about it!

Sun bed: 
With our new sun bed, (soft, tanning UV rays) you will not only get a sun tan but also a better feeling of wellness. You can get coins to use the sun bed at the hotel or beauty reception for the price of Euro 8.00. Our sun package: 6 sun bed sessions for the price of Euro 40.00. The sun bed is situated on the left side of the sauna entrance.

Swimming pools:
The water of the source of the Dolomites is our jewels for our Swimming pools, which are open daily from 8.00 a.m. till 8.00 p.m. For their own safety, please do not leave your children unattended in this area.

Swimming suits: 
left at home! This is not a reason to miss our water world, as we keep some at the reception. Swimming towels: You will find towels ready in a basket in your room, please take these back to your room after use; our room fairies are going to change them.

Trekking: 
is very various in our valley. At the reception we have maps and special suggestions.During summer, from Monday until Friday, we organize different excursions. 

Tooth-brush:  
left at home? No problem, we keep a little repertoire of many necessary things at the reception.

Vegetarian: 
are taken care of in our house. You will find vegetarian dishes on the menu every day, but if you should have other needs, please let us know; our chef is going to help you.